.

.

.

We regret that, for piracy reasons, we can only accept unopened Embroidery Design Packs.

Where goods are charged and not received, a full refund will be made or replacement order despatched - at the
discretion of the customer.

Making a return :
Post to:                                         Hilda's Heirloom Dolls,
                                                        RMB 2644,
                                                        Kulnura,
                                                        NSW 2250,
                                                        Australia.

Please make sure that items are carefully packaged when sent via the post.

Goods damaged prior to or during delivery
If your purchase was damaged when you received it, we'll send you an undamaged one freight free on receipt
of the damaged product/s.
We require the damage product be returned to us so that we can assess the damage.

Order cancellation
If you wish to cancel a confirmed order to Hilda's Heirloom Dolls, please contact one of our customer service staff immediately on (02) 49 988 253 - Australia , 61 2 49 988 253 - International or email to hilda@heirloom.com.au.

Please note that once an order has left our premises, it regrettably cannot be cancelled.